Last Updated: 01-04-2025
At Rasyaan, we value our customers and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a fair refund and return policy as outlined below.
1. Eligibility for Refunds & Returns
To qualify for a return or refund, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- You must request a return within 7 days from the date of delivery.
- Proof of purchase (receipt or order confirmation) is required.
- Perishable items such as spices, pickles, and food products are not eligible for returns or refunds unless they arrive damaged or defective.
2. How to Request a Refund or Return
To initiate a return or refund:
- Contact our support team at rasyyan2025@gmail.com with your order details and photos (if applicable).
- We will review your request and provide further instructions.
- If a return is approved, ship the product back to us at [return address] (return shipping costs may apply).
- Once received, we will inspect the item and process your refund within 5-7 business days.
3. Non-Refundable & Non-Returnable Items
The following items are not eligible for refunds or returns:
- Perishable food items (including spices and pickles) unless damaged during transit.
- Gift cards and promotional items.
- Sale or clearance items (marked as “Final Sale”).
- Opened or used food products.
- Any item returned more than 7 days after delivery.
4. Refund Processing Time
- Approved refunds will be processed within 5-7 business days.
- Refunds will be credited to the original payment method.
- If the refund is delayed, please check with your bank or payment provider.
5. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before the refund is posted.
- If the issue persists, reach out to us at rasyyan2025@gmail.com.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us within 7 days of receiving the product.
7. Shipping Returns
- Customers are responsible for paying return shipping costs unless the return is due to a damaged or incorrect product.
- If you are returning an expensive item, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
8. Policy Updates
We reserve the right to update this policy at any time. Changes will be reflected on this page with the updated date.
9. Contact Us
For any refund or return-related inquiries, reach out to us at:
📧 Email: rasyyan2025@gmail.com
📞 Phone: 9520617794
We appreciate your trust in Rasyaan and strive to provide the best quality products and service!